PRIVACY POLICY (GLOBAL GDPR + INDIA DPDP COMPLIANT)

Last Updated: November 2025
Company: Hiyara Technologies Inc.

1. Introduction

Hiyara Technologies Inc. (“Hiyara”, “we”, “our”, “us”) is committed to protecting your personal data and maintaining the highest standards of privacy and security.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our websites, products, SaaS platforms, security services, and support channels.

We comply with:

• GDPR (EU)

• DPDP Act 2023 (India)

• ISO 27001 security controls

• PCI-DSS obligations (for applicable services)

2. Data We Collect

a. Personal Information

• Name

• Email address

• Phone number

• Job title

• Company information

• Billing information

b. Technical Data

• IP address

• Device identifiers

• Browser type

• Log files and telemetry

• Behavioral analytics for threat detection

c. Customer Platform Data

For XDR, MDR, SIEM, IoT/OT Gateway, we ingest telemetry data strictly for security operations.

d. Cookies & Tracking

Used for analytics, security, performance & personalization.

3. How We Use Your Data

• Provide SaaS services

• Detect and prevent cyber threats

• Run SOC operations

• Improve product performance

• Comply with legal & regulatory obligations

• Billing & invoicing

• Technical support

• Marketing (only with consent)

4. Legal Basis (GDPR)

• Contractual necessity

• Legitimate interest

• Consent

• Legal obligation

5. Data Storage & Retention

• EU & India data residency options

• Retention: 30–365 days (configurable)

• Logs & forensics data stored securely in encrypted form

6. Data Sharing

We do not sell your data.

We may share data with:

• Subprocessors (cloud hosting, analytics, support tools)

• Regulatory bodies (only when required)

• Channel partners (with your permission)

7. Security Measures

• ISO 27001-aligned infosec program

• MFA + RBAC

• Encryption at rest & in transit

• Annual pentests & audits

• Data-loss prevention controls

8. Your Rights

You can request:

• Access

• Correction

• Deletion

• Restriction

• Portability

• Opt-out of marketing

Email: privacy@hiyara.tech

9. Contact

Hiyara Technologies Inc.
Email: privacy@hiyara.tech
Security contact: security@hiyara.tech